CUSTOMER SERVICE - HAUSBRANDT USA

Customer Service and Returns

100% Satisfaction Guarantee

At Hausbrandt USA, we want you to be 100% satisfied with your purchase. If you are not satisfied with your purchase, you may return it for a replacement. We will reasonably replace the product or refund the purchase price (shipping and handling fees might apply).

Also, you can be sure your order is secure. Our checkout process is equipped with the latest technology to help protect against any fraudulent activity.

If you have any questions, please don't hesitate to email us at info@hausbrandtusa.com or call us at (215) 820-0407. Our Customer Service hours are Monday-Friday 9 a.m. - 5 p.m. EST.

Order Shipment

Hausbrandt USA will ship anywhere in the continental United States. Products at this time cannot be shipped internationally.

You will receive an email when your order is shipped. All orders are usually shipped the same business day. Usually all products are shipped by Ground; however, 2nd, Next Day, and Saturday Delivery are also available.

Please also note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Technical Assistance

If you have experienced technical difficulties while browsing the site or placing an order, please contact us at technical@hausbrandtusa.com.

Please try to put in your email as much information as possible about the problem you encountered, and we will get back at you ASAP to find a way together to solve the problem. Thanks for your patience and cooperation.

SHOP ONLINE

Get the great taste and feel of Hausbrandt coffees without leaving the comfort of your home.

» Shop Now 

COFFEE JARGON

Learn more about the terms and definitions we use to describe the business we're in.

» Learn More